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Clinical Operations Manager - Blood Bank
Ref No.: 21-00009
Location: Allentown, Pennsylvania
Manages and coordinates activities of employees engaged in performing analytic testing to obtain data for use in the diagnosis and treatment of diseases. Managerially directs the operations of the assigned laboratory divisions to include human resource performance management and development, billing/reimbursement, business planning, strategic planning and project management.

RESPONSIBILITIES:
  • Fulfills the functions of general supervisor for regulatory requirements and provides 24/7 rotating on call coverage.
  • Assigns, directs, and schedules staff while overseeing performance of testing in departments of automation, microbiology, histology, cytopathology, immunology, toxicology, molecular, flow cytometry, POCT, pathology, etc. May have oversight for related Clinical Support area.
  • Develops and maintains department Standard Operating Procedures (SOPs) according to the Clinical Laboratory Standards Institute (CLSI) guidelines.
  • Establishes standards, normal values and methods of control for each laboratory test performed in accordance with regulatory and accrediting agencies and in conjunction with clinical/medical leadership.
  • Plans, designs and implements installation of new or improved laboratory techniques. Reviews quality control data, recognizes and resolves problems as well as prepares or directs preparation of various qualitative and quantitative reports and records.
  • Performs ongoing departmental monitoring to improve quality, workflow, staff productivity, and employee satisfaction and is responsible for the mentoring, coaching and development of direct reports.
  • Prepares and administers departmental budgets and recommends purchase of capital equipment in conjunction with division Director, Administrator, or V.P.
  • Designs and administers quality control program for each testing section.
  • Consults on work in progress and completed work to assure accuracy.
  • Directs the proper storage of hazardous materials and the laboratory safety program in conjunction with the safety officer.
  • Demonstrates the understanding of all duties and responsibilities of those supervised and when applicable serves as a technical specialist in area of oversight.
  • Reviews current literature and attends meetings and seminars to keep informed of new developments in field.
  • Coordinates and conducts education and training programs for personnel. Develops training/competency checklists and provides clinical orientation and/or training of new employees/students. Supports Education Department personnel/trainers and/or designee in the training/orientation of new staff.
  • Actively participates in the Continuous System Improvement (CSI) and continuing education programs.
  • Coordinates new business with the Sales Department.

QUALIFICATIONS:
Bachelor's degree from an accredited institution, and/or a combination of education and no less than6 years' experience.