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Customer Support Representatives
Ref No.: 18-00249
Category: Office Administrative
Location: Rockleigh, New Jersey
We are looking to hire passionate, professional customer service representatives. Our client is one of the world's leading automotive manufacturers and they are synonymous with quality, style and luxury. The safety and satisfaction of their customers is of paramount importance.

Pay rate: $15.50 per hour
  • Coordinate towing and roadside services for owners
  • Provide highest level of customer support through omni-channel solution (voice calls, emails, chat, and SMS)
  • Answer questions to owners and prospects about product purchase or familiarization
  • Authority to handle customers who contact Volvo to facilitate resolution of their issues
  • Make all reasonable efforts to ensure customer satisfaction
  • Escalate issues to senior team members
  • Responsible for proper documentation and coding in Volvo proprietary software
  • Advise of any trends or concerns with customer handling (or product/service related issues) to the Customer Care Center Manager, Supervisor, Team Leader and/or appropriate Field Manager for action
  • Complete additional tasks/projects as needed
Special skills
  • Roadside dispatching or emergency call response experience is preferred
  • Excellent written and oral communication skills required
  • Proficient with use of technology, systems, and software
  • Ability to utilize a PC to communicate with others
  • People-oriented and great at building relationships
  • Broad knowledge of the automotive business preferred
  • Works independently using both logic and intuition to reach appropriate conclusions
  • Displays a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and customers
  • Makes appropriate decisions and exhibits sound judgment
  • Listens to others and respects differences of opinion
  • Analyze data, track trends, and retrieve relevant information to complete a task
Education Level
  • High School Required, College Degree a plus
Other
  • The center is a 24/7/365 operation, schedule flexibility is a plus. We are seeking people to work the following shifts:
SHIFTS # NEEDED
  • 5am – 2pm Tuesday through Saturday 2
  • 5pm-2am Tuesday through Saturday 2
  • 11am – 8pm (3 weekdays) + Saturday & Sunday from 7am-4pm 2
  • 3pm – 12am Mon, Thurs, Fri, Sat, & Sun 1
  • 5pm – 2am Mon – Thurs, & Sun 1
  • 11pm – 8am Mon, Thurs, Fri, Sat & Sun 1
  • 11pm – 8am Wednesday through Sunday 1
  • Shift differential pay of $1.00/hr will be paid to those who work between the hours of 8:00PM-6:00AM ET.
  • Position includes a paid training period, and recurrent or new product training is provided as needed
Must be able to pass a background check and drug screen