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Business Analyst
Ref No.: 18-01484
Location: Philadelphia, Pennsylvania
Business Analyst in Philadelphia, PA 19103

Interview Logistics:
Phone Interview then Face to Face
Required Skills Set:
Years of Experience: 4-6+ years related experience
Education Required: Bachelors Degree or Equivalent Field of Study – IT, IS, Business, or MIS 

Experience in eCommerce - Experience in B2B
Ensure overall digital product health & quality to enable a best in class digital experience:
  • Maintain and improve digital operations by monitoring site performance; identifying and resolving problems; completing audits and analyses
  • Find process gaps, collect data, propose solutions and work with product managers, engineers, business teams to improve the digital product
  • Own, operate, and optimize tools & processes supporting digital health and quality
  • Facilitate production issue root cause analysis and proactively communicates status, resolution, and prevention to partners and stakeholders
  • Identify requirements by analyzing operations and issue root cause analysis
  • Sustain health and quality by establishing and governing standards
  • Create, measure, analyze, and present reports to leadership
  • Monitor page load performance. Lead and drive projects to reduce page load time.
  • Work closely with product managers to support product roadmap feature deployment and ongoing operation

Additional Preferred Skills:
Additional responsibilities:
  • Strong interpersonal, verbal, presentation and written communication skills
  • Able to manage multiple priorities, and work with speed, detail, and accuracy
  • Uses methodical processes to analyze problems, gather info and propose solutions
  • Exercises an eagerness and willingness to work with and learn from others
  • Able to invent resourceful ways to solve problems or create opportunities
  • Regular, consistent and punctual attendance

Project Description:
The Digital Center of Excellence manages the digital properties for both Residential and Business Services customers. We are focused on engaging consumers and businesses throughout the customer life cycle, from sales to account management. It is an entrepreneurial, fast growing team, that creates opportunities to educate, enlighten and whenever possible, delight, both new and existing customers. Our goal is to build long-lasting relationships using enhanced flows, smart features and self-healing solutions to foster trust and loyalty with our entire customer base.
This product team is searching for a Sr. Analyst, Digital Business Operations, Site Health & Quality contractor with proven success in operating digital (web and mobile) products & services. This Sr. Analyst is responsible for ensuring overall digital product health & quality leveraging operational tools and analytics. This role will facilitate continual communication and collaboration among internal core teams to ensure all lines of business are operating smoothly. Working closely with the Sr. Product Manager and other key stakeholders, the Sr. Analyst will have the opportunity to influence the product development roadmap and also operationally support product development launches.
Physical Environment and Working Conditions:
Must be able to work on a team.