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Sr. Mgr. End User Computing and Mobility
Ref No.: 18-01342
Location: Horsham, Pennsylvania
Sr. Mgr. End User Computing and Mobility in Horsham , PA 19044

Interview Logistics:
TSI Technical Screen
Client Phone Interview
Client In Person Interview
Required Skills Set:
Years of Experience: 10-15
Education Required: Bachelors Degree or Equivalent Work Experience
• Manage the functional group's personnel development and technical training plans to ensure continued growth and opportunities for personnel, and maintain an organizational culture that attracts and retains top technical and managerial talent. Lead the day to day operations for a team of professionals, set team goals, perform reviews and challenge team members, remove obstacles, determine technical direction, and lead initiatives
• Interpret business strategy and develop organizational objectives to align with end user computing and mobility strategy
• Oversee the administration, health, lifecycle management, risk mitigation and process compliance during delivery of projects
• Ensure services are delivered and supported cost effectively and that total cost is defined for specific initiatives
• Responsible for design and delivery of end user computing and mobility support services across organization- includes support of all end user compute components including but not limited to hardware/software/networking
• Responsible for working with global teams in aligning and integrating corporate desktop & mobile computing environment across lines of business.
• Lead and manage a team Engineers and Support personnel directly responsible for all desktop and/or mobile computing related initiatives/projects.
• Increase standardization of core processes; improve processes in support of strategic imperatives and programs
• Manage deliverables relating to implementing pilots and prototypes
• Responsible for enterprise wide desktop quality assurance and software packaging
• Maintains and manages technical relationships with vendors. Develop and manage relationships with suppliers and managed service partners, including negotiation of equipment and service costs/terms
• Work with vendors to implement product feature improvements for reliability, availability, and serviceability. Build and maintain relationships with major technology suppliers to continuously explore opportunities to increase the business value of products and services received
• Oversee architecture and engineering effort and ensure that solutions are being developed in accordance to business requirements
• Coordinate integration and operationalization of all acquisitions and divestitures.
• Develop, manage, and contribute to short - term planning and long - term strategy to deliver end user computing and mobility initiatives that meet business needs, including innovation where appropriate and while maintaining a flat or declining service cost
• Identify new and emerging methodologies to ensure best in class service solutions
• Maintain operational budget accuracy and project future capital expenditure
Key IT Experience:
• Managed and lead highly skilled technical matrix teams (internal and external) for large scale, enterprise-wide full lifecycle projects, architecture, design, build, deploy and run
• Advanced knowledge of end user computing and mobility technologies and services
• Ability to set vision and lead an environment consisting of multiple teams.
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
• In-depth knowledge of project planning methodologies and tools and IT standards
• Advanced knowledge of desktop, software, mobility and collaboration tools.
• Advanced experience working with global vendors in highly complex environments
• Specific experience with and/or management of the following:
o SCCM & MDM type solutions
o Large scale mobile deployments
o Automated HW/SW inventory
o Remote diagnostics
o Hardware Imaging
o MS Office deployments and patching
o PC, OS, application security
o Oversee Device Imaging. Etc.
o Outlook and remote access
o SharePoint and One Drive knowledge
Education and Work History:
BA/BS – Required
MA/MS/MBA - Preferred
10-15 years of experience in IT
Additional Preferred Skills:
Key Behavioral Competencies:
• Strong Leadership and organizational skills
• Large Scale Project Management skills
• Strong interpersonal, written, and oral communication skills
• Ability to work in a fast-paced environment both as an individual contributor and member of a cross-functional team
• Highly self-motivated and directed
• Keen attention to detail
• Proven analytical and problem-solving abilities
Project Description:
The Senior Manager of End User Computing and Mobility will have overall accountability for the design, delivery and support of desktop, end user services and mobile computing across the enterprise. The technology landscape includes desktop, end user services, mobile computing, messaging & collaboration services. This person will be responsible for developing strategy aligned with business requirements focused on end user computing and mobility, working in a 7X24X365 environment with over 1,000 locations with 8,000+ personal computers, 1,000+ Tablets, 4,500+ mobile devices and 800+ servers where service availability and end-user productivity is key. This role will report into the Director-Infrastructure and Operations
Physical Environment and Working Conditions:
In office 5 days a week, some flexibility over time