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Monitoring Engineer / Product Delivery Engineer
Ref No.: 18-00490
Category: Information Technology
Location: Santa Barbara, California
Position Type:Direct Placement
Job Classification:Developer
Duration:Direct hire, permanent
Categories:Information Technology
Title: Monitoring Engineer / Product Delivery Engineer / Systems Integration Engineer
Location: Santa Barbara, CA or Austin, TX
Duration of Job: direct hire

What You'll Do:

The Monitoring Engineer is responsible for the development and ongoing improvement of core monitoring modules or product templates, and all future monitoring modules within the product. A successful Monitoring Engineer will – in coordination with the Manager of Monitoring Engineering, Product, Support, Professional Services, and our customers – create and refine monitoring that gathers actionable metrics, present these metrics in logical and consistent way, and alert according to best-practices.

Here's a closer look at this key role:
  • Create new product templates based on company strategic priorities and customer needs
  • Maintain existing templates based on strategic priorities and customer feedback
  • Continually develop deep understanding of company product portfolio to devise custom monitoring strategies
  • Research technologies and provide statement-of-work guidance & SKU quoting for custom and/or expedited monitoring requests
  • Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions
  • Provide exceptional service to customers during the course of development (timely emails and calls to clients, professional/courteous services, etc.).
  • End-to-end management of the request process, using our ticketing system to follow development through to completion
  • Make improvements to our lab infrastructure as needed to assist in the development and simulation process
  • Educate colleagues and customers by creating both internal and customer-facing documentation
  • Conduct security review on templates submitted to the Exchange by the community
What You'll Need:
  • Demonstrated ability at scripting in any modern high-level language (Ruby, Python, Javascript, Perl, Java, C++, PowerShell, etc.)
  • Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc.)
  • Passion for technical problem solving with IT systems and networks
  • Ability to do independent research on unfamiliar technologies and digest that knowledge into monitoring strategy

Espo Corporation
Willowbrook, IL 60527
(630) 789-2525
View all open jobs at www.espocorp.com/jobs

Leaders in Technical Recruiting & Staffing since 1965
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law. {Want to learn more? Click here www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.} If you need assistance applying please contact us at 630-789-2525.