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Bilingual Field Service Technician 50-60 % Travel
Ref No.: 18-00252
Category: Maintenance
Location: Buffalo Grove, Illinois
Position Type:Direct Placement
Pay Rate : $ 20.00 - 25.00 /Hour
Job Classification:Technician
Duration:Permanent
Categories:Facilities/Maintenance
Bilingual Field Service Technician​
Location: Buffalo Grove, IL
Pay Rate: $20 - $25/hr
Duration of Job: Permanent

 
RESPONSIBILITIES:
  • Provide accurate and timely phone support.
  • Setup, install, repair and perform preventive maintenance on Company machines in-house or at customer sites.
  • Set-up and coordinate in-house run-offs with customer's application
  • Maintain customer and unit history on CRM database
  • Document contact with customers on CRM.
  • Maintain a neat and organized work area in-house and at customer sites.
  • Perform other duties as assigned.
  • Perform at a high level on the Company objectives program.
  • Adhere to company policies and procedures as stated in the quality system documentation
manual, the safety manual and the employee handbook.
 
AUTHORITY TO DECIDE
(Authority to grant discount, signature authority, authority according to policies, etc.
  • Determines labor and spare parts required for in-house and on-site repairs.
  • Makes recommendations for parts replacement as a preventative measure.
  • Prioritizes open cases and machine repairs accordingly.
  • Signs evaluation and service reports.
 
REQUIREMENTS:
 
Education
Bachelor’s Degree in Electrical Engineer or related
 
Work Experience
  • Customer service experience preferred
  • Minimum of 3 years’ experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment
Expertise and Methodology
(Business knowledge, languages, MS-Office, etc.)
  • Bilingual (Spanish), required
  • MS-Office
  • General personal computer knowledge
  • Must be able to read and comprehend electrical schematics and drawing
Other
(Personal related competence as social competence, management competence, strategic
competence, willingness to travel, etc.)
  • Good oral and written communication skills
  • Must have a strong mechanical aptitude.
  • Demonstrate a high level of attention to detail when inspecting, troubleshooting and repairing units to ensure the work is accurate and complete.
  • Valid driver's license with a good driving record.
  • Ability to lift up to 50 pounds.
  • Prolonged standing, sitting, stooping, bending.
  • Frequent travel.
  • Good manual dexterity.
  • Valid Passport.
 
Deliverables
Targets
  • Provide optimal and timely technical support in-house and on-site.
 
Performance Indicators
  • Maintain open incidents to less than 50.
  • Meet weekly target for closed incidents.
  • Machine repair cycle time.
  • Repair return rate.
  • In person and web-based assessments on equipment knowledge.
  • Customer feedback/surveys.
  • Quality and accuracy of data entry on CRM and other forms.

Espo Corporation
Willowbrook, IL 60527
(630) 789-2525
View all open jobs at www.espocorp.com/jobs

Leaders in Technical Recruiting & Staffing since 1965
We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law. {Want to learn more? Click here www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.}  If you need assistance applying please contact us at 630-789-2525.