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Tier 2 Support
Ref No.: 17-00540
Location: St. Louis, Missouri
Position Type:Direct Placement
Start Date: 08/04/2017
Should you be offered a position as a Mindteck Consultant, you can take advantage of our very competitive and often above market compensation and one of the best benefit packages the consulting industry has to offer.
Package Overview:
  • Competitive Salary
  • 401k Retirement Plan
  • Affordable Medical, Dental and Vision Plans
  • Health Savings Account (HSA)
  • Life/AD&D, Short- and Long-Term Disability Benefits
  • Paid Time Off
  • Paid Holidays
Title: Admin Asistant-Tier 2 Support Team, 17-00540
Location:  St. Louis, MO
Duration: Full Time
Job Description
SUMMARY OF RESPONSIBILITIES: With some oversight from the Manager, performs a variety of administrative functions in support of the department and the department Manager. Works to facilitate the smooth operation of the day-to-day department activities. Performs all the functions of Admin Asst level I but to a higher level and with additional duties.
  • Greets visitors and callers, handles their inquiries, provides information to callers and/or visitors/guests, takes messages, and transfers/directs them to the appropriate persons according to their needs; respond to inquiries; research questions; resolve problems.
  • Types, and distributes meetings notes, routine correspondence, and reports.
  • Operates office equipment such as fax machines, copiers, and phone systems, and use computers for assigned work with spreadsheets, word processing, database management, and any other needed applications.
  • Prepares and processes incoming and outgoing mail; prepares responses to correspondence containing advanced inquiries.
  • Creates and maintains spreadsheets for tracking purposes; performs data entry for preparation of various comprehensive reports.
  • Sets up, organizes, and maintains paper and electronic filing systems for records, correspondence, and other material including off-site storage, as needed in a logical and easily retrievable manner.
  • Maintains calendar; schedules appointments and meetings, and conference calls as needed; prepares agendas and make arrangements for meetings; makes travel arrangements.
  • Orders and ensures adequate and appropriate supplies are available for the department
  • Compiles, assembles, binds, and distributes certain marketing or communication articles.
  • Performs other related tasks as assigned.
Required Skills
  • Must have worked on Help Desk 2+ years
  • Must have experience with Windows Server
  • Customer Service experience
  • Know how to read into Tier 2 support tickets
  • Find bugs in reporting
  • Ability to do screen shots and gather data
  • Ability to handle tickets on the triage team
  • High School diploma; prefer Associate Degree or equivalent work-related experience.
  • 1-3 years of administrative experience; 1-3 years of investment industry work experience.
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other standard office procedures and terminology. Strong and demonstrated Microsoft Office skills, especially Word and Excel to accurately create spreadsheets, formulas, pivot tables, charts, etc.
About Mindteck
Join Us!  We're a growth-oriented company that needs the valuable contributions you will make as Admin Asistant-Tier 2 Support Team, to join our team in St. Louis, MO
While others say it, we do it: We Care. We've helped thousands of talented individuals carve out their role and have a healthy work-life balance.
Just like life, you'll experience a good mix of challenges and opportunities. But we'll be rooting for you along the way.
Apply Today!
Presently, Mindteck employs over 1,000 individuals throughout offices in:
  • US
  • UK
  • Singapore
  • Malaysia
  • Bahrain
  • India
  • It also has four development centers (US, Singapore and India [Kolkata, Bangalore]).
The company is listed on the Bombay Stock Exchange (BSE 517344) and is among a select group of global companies appraised at Maturity Level 5, Version 1.3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI)
Mindteck is an Equal Employment Opportunity (EEO). All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law
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