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Help Desk - Tier I
Ref No.: 18-05207
Location: Arlington, Virginia
Position Type:Contract to Hire
Help Desk – Tier I
Arlington, VA

MUST:

Experienced Help Desk – Tier I
2+ years' experience Hands-on technical experience
2+ years' experience with Microsoft Office 2010 and newer
2+ years' experience with Microsoft Windows 7 and newer
CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
Associates Degree in Information Technology, Computer Science, or equivalent degree

Active or Interim TS; SCI Eligible

DUTIES:
Monitor all identified systems and services utilizing approved tools
Administer, issue, and maintain user accounts, distribution/security groups, and passwords
Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.)
Provide VTC and VOIP endpoint support
Provide installation, maintenance, queue management, and configuration support of direct connect and network based single purpose and multifunction printers
Conduct fault isolation and resolution of network problems, whether cable, workstation, peripherals, or other hardware
Perform basic maintenance and minor repairs on hardware and peripherals
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.