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Help Desk - Network Support
Ref No.: 18-05166
Location: Pentagon, Virginia
Position Type:Contract to Hire
Network Support Technician
Arlington VA

MUST:
5+ years of professional work experience
5+ Microsoft windows Server2008 and Microsoft Windows Desktop 7+
4+ years of experience VMware 5.x+ and 2 years of VMware Horizon view
2+ years of experience with IAVM compliance
CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
Current (within past 05 years) computing environment certification; Ex. Microsoft MTA/MCSA/MCSE
Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
Top Secret Clearance

DUTIES:
Provide continuous coverage to the end users on contract during scheduled shift and remain on shift until relief coverage is available
Provide on-call and recall support as-required to sustain 24/7/365 operations
Monitor all identified systems and services utilizing approved tools.
Administer, issue, and maintain user accounts, distribution/security groups, and passwords.
Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.).
Provide VTC and VOIP endpoint support
Provide 'Mission Essential' support availability, including physical coverage during inclement weather, holidays, and government closure
Install, update, test, maintain, and provide corrective maintenance/troubleshooting for Operating Systems, templates, applications, and physical IT equipment
Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows
Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (Client) area, including overnight lodging

*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.