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Audio Visual - VTC Operator
Ref No.: 18-00862
Location: Ft. Meade, Maryland
Position Type:Right to Hire
VTC Conference Operator
Ft. Meade

Experienced VTC Conference Operator
1 - 2 years experience of specialized training and practical knowledge of VTC systems (Polycom, Tandberg/Cisco, and others) operations
1 year must be in VTC room support
Current and continuous experience in the field of telecommunications and operations in large-scale voice, video teleconferencing, secure switching, transmission, and data networks is essential.
Preferred certs - One or more: A+, Network+, or Security+ Certification
Understanding of basic networking and cable termination skills.
Experience with classified and unclassified IP video teleconferencing.
Must be proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
College degree preferred

Active Top Secret clearance is required (SCI Preferred)

Assist users in setting up, reserving, scheduling, establishing, testing, troubleshooting, monitoring, and conducting IP/ISDN point-to-point and multipoint or Unclassified VTC sessions
Validate VTC performance 30-minutes prior to the start of the session to confirm that both audio and video are functioning properly.
Provide primary and possible after-hours support as pre-arranged with the customer.
Perform daily testing and preventive maintenance on VTC systems and report any faults to your supervisor
Submit daily activity reports/status
Create service tickets for any problems found during VTC sessions and submit VTC Incident Reports providing details of the VTC problem to upper management
Provide VTC user systems training to authorized personnel as requested
Provide VTC troubleshooting, setup, and general support upon request

*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.