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Customer Service - Call Center Rep
Ref No.: 18-00267
Category: Cleared Positions
Location: Arlington, Virginia
Position Type:Right to Hire
Call Center Analyst II
Arlington, VA

MUST:
Experienced Call Center Analyst
3 years of Computer and Phone Support experience required
Comfortability working with both Windows and Mac environments
Any previous government agency experience is a huge plus
Familiarity with mobile devices, tablets, printers, laptops, etc
Strong multi-tasking skills required
A+ Certification required

MCSE, Network+, or Security+ Preferred
Secret Clearance required
Bachelors Degree in CS or related field

DUTIES:

Provide day-to-day technical assistance to high level end customers via phone, email and walk-in
Support for government and contractor personnel for PC, and associated software packages, remote tools and Internet applications
In-process and out-process personnel which can include requirement analysis, training and assistance as required
Install software on workstations and portable systems
Perform workstations and software upgrades as required
A positive personal and professional attitude in the area of customer service and mentoring is required
Must have excellent verbal and written communication skills and able to share knowledge with lower level analysts


*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.