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Technical Support
Ref No.: 17-00700
Location: Columbia, South Carolina
Technical Support
 
Responsibilities:
  • Troubleshoot and restore technical service and equipment problems by analyzing systems using documented processes
  • Complete customer requests and provide guidance in resolution of application, hardware, and software problems
  • Maintain knowledge database and call tracking database to enhance quality of problem resolutions
  • Monitor various systems to catch problems before they become outages and ensure the health and availability of systems, servers, and networks
  • Analyze data to gain a better understanding of business impact; conduct a gap analysis to respond to and align with customer business needs
Qualifications:
  • Bachelor’s degree in computer science, information technology, or related field, or an associate degree in related field, or combined education with 2 years of job-related experience and 2 years of IT help desk experience
  • Ability to obtain a low-level U.S. security clearance, which requires thorough background screens and U.S. citizenship
  • 2 years of help desk or related work experience
  • 1 year of call center or IT help desk experience preferred
  • Ability to provide technical advice, guidance, and informal training to customers using hardware and software programs
  • A+ certification desired
  • Excellent communication skills
  • Interested in working in an interactive team environment
Location: Columbia, SC
Work to be performed onsite

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
 
TM Floyd & Company participates in E-VERIFY.

AAP, EEO