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Technical Support Engineer
Ref No.: 17-00701
Location: RTP, North Carolina
Position Type:Contract
Start Date: 08/21/2017
Position: Technical Support Engineer
Location: RTP, NC
Duration: 6+ months

Req ID: #50652

Roles and Responsibilities
The CATS CSE is a unique individual, whose responsibilities include:
Providing technical support regarding the company's proprietary systems and software, including training creation of intellectual property materials as required.
Assisting customers in troubleshooting hardware/software related issues on various platforms.
Providing top level technical support for router and switch architecture (both hardware and software) to Client's customers, partners, account teams, and other TAC engineers via phone/email/Jabber consultation to independently troubleshoot & debug product problems.
Applying analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
Effectively utilizing moderate to complex lab setups to recreate and solve problems.
Submitting complete and correct Defect reports in area of expertise.
Acting as a technical expert and providing support on a world-wide basis.
Working with minimal supervision and no instruction on routine work and general instruction on new assignments
Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments.
Interacting internally with CSEs, SEs, NCEs, and internal engineering departments.
Minimum Qualifications
Typically requires BSCS or BSEE or equivalent plus 1 to 2 years of related work experience
General knowledge of the networking industry, Client's products, and protocols
Proven technical expertise and extensive customer service/support experience, including crisis management skills and ability to handle critical customer issues/problems
Effective written and verbal communication, including strong negotiating and influencing skills
Ability to work effectively with and provide guidance to other members of the work group.
CCNA level networking knowledge

Desired Skills
Candidate should have strong Computer Science, Computer Engineering, or Electrical Engineering background with a passion for Networking?
The Core Architecture and Technology Solutions team focuses on all of Client's core platforms, fostering a culture of discovery and engagement with partners across the service chain and with many of Client's business units.
The team provides world class support to customers experiencing crashes and memory leaks, while feeding their appetite for learning new technologies.
CCIE level networking knowledge
Proficient in one or more Programming languages (C, Java, Python)