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IT Desktop Support Specialist
Ref No.: 18-00883
Location: San Juan, Puerto Rico
Position Type:Full Time/Contract
Experience Level: 5 Years
Start Date / End Date: 01/07/2019 to 01/07/2020

Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.  Duties and Responsibilities:  Prioritize and resolve helpdesk requests assigned by central helpdesk system by performing the following tasks: Software Installation, Updates, Removal, and Troubleshooting; Computer hardware deployment, installation, upgrade, troubleshooting, and decommissioning; User account creation, termination, and assignment of permissions following prescribed policies and procedures; Manage the inventory of software and hardware materials; Working and configuring the Windows image server; Prepare, configure, and deploy desktop computer systems, related peripherals, and hardware including system imaging of desktop computers using existing procedures; Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.; Work with vendors when necessary to resolve technical problems with hardware and software; Document all changes, troubleshooting steps, resolutions, and request elevations

  • three to five years of experience in a Helpdesk environment is required.
  • Experience working with and troubleshooting various operating systems, hardware configurations, and software applications.
  • Microsoft MCSA or A+ and enrollment in IT related courses with an accredited college or technical school Preferred
  • Must be detail-oriented, accurate and well organized.
  • Excellent oral and written communication skills, interpersonal and organizational are required.
  • Ability to work independently and efficiently to meet deadlines and established response times is essential.
  • Ability to establish and maintain a good working relationship with other professionals in order to provide support and resolve issues is a must.
  • Must be able to remain flexible with changes in priorities for various task and project assignments.
  • Consistently at work and on-time