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Technical Support Specialist II/ Copy and Printer Tech
Ref No.: 18-00496
Location: Ramsey, New Jersey
Position Type:Right to Hire
Experience Level: 6 Years
Start Date / End Date: 09/17/2018 to 11/09/2018
Job Description:
Our client is currently seeking a Technical Support Specialist II

RESPONSIBILITIES
· Proficiently provide hardware and software technical support for printer and copier products in various network environments.
· In depth understanding of the complete line of printer and copier products and the various host environments and operating systems which include Windows, Mac, Netware and UNIX.
· Must have a good understanding of the main applications utilized with our Work Group products such as the Adobe product suite and have an understanding of protocols and topologies such as TCP/IP, Ethertalk, Netware, Wireless and USB.
· Proficient in understanding of the page description languages such as Postscript, PCL, PJL and PDF.
· Proficiently create and write solutions to be added to our Knowledge Base.
Qualifications:
· Associate's Degree in Computer Science / Engineering OR at least three years of related experience.
· A+ and N+ Certification. MCSA and CDIA certifications preferred.
· Must be able to work as part of a team and to work under pressure
· Must be a "self-starter” and constantly looking for new challenges.
· Good verbal and written communication skills.
· Must be able to travel on occasion for training or support purposes.
· Must be able to use a multi-meter and test continuity. Background in electrical and electronics is required.