General Clerk
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General Clerk
Ref No.: 18-00012
Position Type:Contract
Start Date: 01/16/2018
Pay Rate : $ 8.50 /Hour
Signing in & assisting clients applying for public assistance. Keeping logs, communication skills, etc..
Meets/greets customers and assists customers entering the lobby with the application process (on-line and paper) and navigating through the self-service lobby.

Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

Logs customer into a Q-Flow computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.