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Ref No.: 17-00285
Location: Cocoa, Florida
Start Date: 08/25/2017
 Title - Meeter Greeter
Pay Rate - $8:25/hr
Monday to Friday 8:00am to 5:00 pm(40 hrs /week)
MUST bi-lingual (Spanish)
Strong Customer Services Skills Strong Organizational SkillsDetail Orientated Friendly, Professional Attitude
General Scope of Details:Signing in & assisting clients applying for public assistance. Keeping logs, communication skills, etc..
Meets/greets customers and assists customers entering the lobby with the application process (on-line and paper) and navigating through the self-service lobby.
Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
Logs customer into a Q-Flow computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.
Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
Job Type: Contract