Previous Job
Previous
SR Java IVR Developer
Ref No.: 17-00062
Location: Franklin Lakes, New Jersey
HSI is looking for a Full-Time Java IVR Developer for one of our Clients in Franklin Lakes, NJ.
As part of the Customer Engagement team, you will have an opportunity to work with the latest telephony technologies like Genesys to handle the seamless Omni channel interaction with the customers/members including voice calls - Interactive Voice Response (IVR); Automated Outbound calls (AOM), SMS/Text, E-Mail, and Video Chat & Social Media. Ideal candidates will bring well-rounded skillset capable of spanning business & technical disciplines and be comfortable to design & implement business solution supporting the Company's contact center.

ESSENTIAL FUNCTIONS

  • Work closely with the business teams to ensure the all IVR/AOM requirements

  • Experience in Agile/SCRUM Methodology

  • Hands on experience in administering Outbound campaign in Genesys administrator

  • Development experience on Campaign management such as build, configure and implement in Genesys environment

  • Development experience on Campaign management such as build, configure and implement in Genesys environment

  • Interface with QA and business users on need basis for any issues/challenges

  • Work closely with onsite and offshore team in delivering best in class solution in Contact center space

  • Devise and present solutions to larger audience and get both business/technical buy in

  • Troubleshoot and resolve issues related to AOM products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures.

  • Prevent issues through upgrades, patches of Genesys products, and coordinate upgrades and patches of dependent products.

  • Participate in Implementation and support expansion and new Genesys Initiatives.

  • Participate in 24X7 on call support rotation.
QUALIFICATIONS

  • Bachelors in IT discipline and 8+ years' professional experience

  • Minimum of 10+years of experience working with Java/J2EE technologies

  • 8+ Years of experience in architecting, designing and implementing complex business applications

  • 5+ years of experience with DevOps tools like Jenkins, Docker, GitHub, Jira, Maven etc.

  • 8+ years of experience working with Database technologies (PL/SQL, SQL, Pro*c etc)

  • 5+ years of experience with UNIX/LINUX

  • 5+ years of experience with modern frameworks like Spring, Spring Boot or equivalent

  • 3+ years of experience with implementing cloud native application using Pivotal Cloud Foundry (PCF), Amazon AWS or Azure