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Client Success Associate
Ref No.: 18-00040
Location: New York, New York
Howard Systems is looking for a entry-level Client Success Associate.
  • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
  • Manage daily operations of the IT department including but not limited to system implementation/upgrades, and development projects, installs and service calls.
  • Develop new strategies and technology procedures to increase efficiency, enhance workflow and improve customer satisfaction
  • Coordinate the needs of in-house IT/Systems users and remote employees, vendors and contractors
  • Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
  • Assist with the installation of new hardware and software and help train employees on its use
  • Meet and exceed departmental quotas
  • Offer suggestions for possible upgrades and changes within the IT department
  • Skills
  • Bachelor's Degree in Information Technology, Computer Science or related field a plus
  • Industry certifications and memberships a plus
  • Excellent IT, communication, leadership and time management skills
  • Ability to fill multiple roles simultaneously
  • Proven track record of maintaining IT/Systems structural integrity