Previous Job
Previous
EDI Account Coordinator
Ref No.: 18-00037
Location: Elmsford, New York
Howard Systems has a long term contract to perm position located in Elmsford NY

Account Coordinator/Customer Service

The Account Coordinator is responsible for supporting customers and fulfilling requests on a daily basis and should develop a strong understanding of the product line that they are supporting. 
 
Responsibilities: 
  • Operate as the lead point of contact for all assigned customers and provide superior customer service at all times.
  • Receive and input sales orders via EDI
  • Review and process all all-purchase orders and double check orders to ensure accuracy
  • Communicate effectively and appropriately with customers, brokers
  • Respond to all customer inquiries
  • Work closely with marketing, supply chain management, operations (warehouse/shipping), finance, and sales to ensure customer needs are met quickly and efficiently.
  • Maintain effective customer contact; Assist with incoming calls; Review daily order reports
  • Mail/email daily invoices to customers
Education/Experience Requirements:
  • HS Diploma/GED with professional coursework
  • 3+ years’ experience working as an Account Coordinator or in a similar role
  • ERP/CRM experience
  • Previous inbound (Vendor-side) EDI order processing and troubleshooting, Experience with 810, 850 and 856 EDI transaction formats and Amazon Vendor Central is highly desired
  • Strong computer user skillset in MS Office Suite
  • Experience in delivering client-focused solutions based on customer needs in a fast paced environment is essential and have the ability to exceed customer’s expectations daily
  • Experience interacting with warehouse/production personnel and able to navigate a warehouse and lift up to 15 pounds on occasion