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WOW Scrum Master
Ref No.: 18-00053
Location: New York, New York
Role description
The WOW Scrum Master will coach and coordinate the work of the WOW Orchestration Team, which is orchestrating Technology & Digital's Way of Working (WOW) transformation initiative.

The WOW transformation aims to unleash our teams to propel the Firm forward. Technology plays a critical role in the way we work with one another and how we serve our clients. Maintaining our Firm's preeminent status demands that we change our way of working from a legacy, "hand off " organization of yesterday, to one that is able to sense and respond to change quickly and confidently, and as a matter of everyday business.

The WOW orchestration team will work with T&D to design, test, and then scale a more agile way of working through all teams, and levels of the organization. The orchestration team is coordinating the activities and people who will define and test the answer, but the answers will be developed by our global pilot team(s) based on what is working/not working around the globe.

You may be a good fit for this role if you want to work in a more agile environment, like to help others succeed, and want to be part of a team that is passionate about making the Firm better. Through being a part of this team you will have a direct impact on improving the way we work, and have visibility into a variety of products, services, and teams that make up our 2000+ person global organization.

  • Coach and coordinate the WOW Orchestration team to deliver as efficiently as possible
  • Coordinate and resolve all issues ensuring the WOW Orchestration team can deliver with minimal blockers. Although not able to fix all issues s/he will co-ordinate and own their resolution within the team
  • Support the Product Owner in refining and grooming the product backlog to a level which is acceptable for the team to estimate and deliver
  • Manage dependencies and efficiently communicate plans, issues and results with stakeholders on a proactive and regular basis
  • Coordinate and plan all Scrum ceremonies and ensure the Agile processes are being followed
  • Engage with data analytics to assess & report WOW progress
  • Guide the team on how to get the most of out self organization
  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
  • Facilitate getting the work done without coercion, assigning, or dictating the work
  • Facilitate discussion, decision making, and conflict resolution
  • Assist with internal and external communication, improving transparency, and radiating information.

Key competencies
  • 3-5 years of experience in running digital projects. Experience as a Scrum Master/ Agile product manager preferred
  • Excellent planner who can plan 2-3 steps ahead of the team and surface hidden risks 2-3 levels deep within the team
  • Ability to work at an abstract level and continuously 'pivot' to arrive at the highest impact answer for T&D
  • Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
  • Ability to work under pressure, manage expectations effectively, and not get overwhelmed by pressures on team
  • Efficient and confident communicator who inspires the team, and engages stakeholders on relevant topics in a time efficient manner
  • Excellent leadership skills and enjoys teaching/mentoring/coaching others