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Help Desk/Desktop Support Technician
Ref No.: 17-00044
Location: Stamford, Connecticut
Overview:
A leading global sports entertainment company seeks a Help Desk Technician to join our team at the Corporate Headquarters in Stamford, CT. The primary role of the Help Desk Technician is to provide level-1 and level-2 support for the computing environment. This includes the administration and support of both hardware and software as it relates to Information Technology, maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
Responsibilities:
  • Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, peripherals and other computer-related devices
  • Support and coordinate with system level-3 support and business application departments, including supporting the System Administrators to ensure systems availability
  • Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user's issues
  • Experience in supporting iPhone/iPad devices within a Microsoft Exchange environment
  • Hands on support for the Desktop/LAN environment
  • Participate in monitoring and maintenance of system key process improvements
  • Manage user account and the Active Directory database and integrity
  • Troubleshoot and resolve system hardware and software problems
  • Participate in moves, adds and changes as they relate to the computing environment
  • Follow established policies, procedures and technology standards to ensure system availability and security
  • Maintain and manage Telecommunication and Telecommunication mobile accounts and proper documentation
  • Maintain and manage loaner policies for computer, peripherals and presentation equipment
  • Image and deploy standard imaged computers
  • Occasional local travel and occasional on-call escalation support
  • Other IT related tasks as required
Qualifications:
  • College diploma or university degree in the field of computer science and/or 3 to 5 years equivalent work experience
  • A+ and/or Network + industry certification
  • Microsoft Certification - MCP or MCSA a plus
  • Apple Certification - ACMT
  • Extensive knowledge in Microsoft Windows and PC Hardware
  • Experience with Apple products and Mac OSX
  • Specific knowledge in Microsoft Office Products and client applications
  • Experience in supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Familiarity with TCP/IP protocol
  • Hands-on hardware and software troubleshooting experience
  • Strong understanding and commitment to the IT organization's goals and objectives
  • Set consistently high standards in the areas of teamwork, cross team cooperation and collaboration and continuously exhibit a "can-do attitude
  • Strong written and oral communication and interpersonal skills
  • Ability to present ideas in professional and user-friendly language
  • Highly self-motivated and self-directed with a keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
  • Experience with Nimsoft/CSM, ServiceNow or another ticketing system a plus
  • Experience with Filemaker Pro a plus
  • Experience with Windows Imaging solutions a plus