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UX Program Manager
Ref No.: 17-00890
Location: Mountain View, California
Position Type:Contract
The User Experience (UX) Program Manager shepherds projects through the design process by coordinating the work of UX designers, researchers, writers, and engineers. 

In this role, you'll combine expert project management skills with a passion for user experience to help your team design for billions of users who interact with our products. You'll work cross-functionally and collaborate with design leads, designers, writers, and engineering teams to plan projects, define milestones, assign resources, assess risks, and help projects meet deadlines. 

You'll also help facilitate all project-related communications to team members, leaders, and other stakeholders. This job requires you to be an expert juggler, a master planner, and a flexible thinker who can balance multiple objectives and teams in multiple locations. 

As projects grow in scope and get more complex, you'll help teams adapt to increasing demand and maintain a strong sense of teamwork. Embracing and fostering this team culture and objectives is key to success. 

Top 3 daily Responsibilities: 
  1. Understand strategic priorities and work with designers to make the most impact possible under tight schedules 
  2. Collaborate with designers to deliver work in a way that builds trust across teams and functions such as engineers and PMs 
  3. Identify team needs for process, tools, and documentation to help the team work more efficiently 

Additional Responsibilities: 
  • Lead or collaborate with UX team leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes 
  • Clearly communicate with cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify and prioritize risks, then create plans to quickly resolve them. 

Required Qualifications: 
  • BA/BS in Project/Program Management and/or related discipline equivalent 5 years practical experience 
  • 3-5 years experience managing interactive, design, or creative projects 
  • Thorough knowledge of user-centered design processes and iterative development processes 
  • Working knowledge of project management software. 
  • Proficient with spreadsheets/Excel or similar 
  • Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems 

Nice to have Skills: 
  • Strong familiarity with design tools, video production, graphic formats, and user interface technologies 
  • Working knowledge of project management software. 
  • Strong analytical skills, with the ability to present key findings in a visually appealing, comprehensible manner 
  • A strong sense of focus and attention to detail while working in a very fast-paced environment