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Project Manager
Ref No.: 17-00795
Location: San Francisco, California
Position Type:Contract
Project Manager 

Project Overview 
You will work with our customers and internal teams/systems to assist with the coordination of customer implementation activities. This role is responsible for overseeing the daily activities to ensure successful and efficient implementation of our new enterprise software-as-a-service products. This role requires someone with superior customer service skills, ability to manage priorities, projects, and ensure customer success. Our goal is to have all of the customer's historical data migrated within days or weeks from them signing up, as we believe customers should begin gaining value from our product as quickly as possible 

You will be the face of a professional service team for customers who purchase professional service projects that typically take weeks. You'll optimize initial project management and customer communication processes for these professional services, execute them on a daily basis, and iteratively improve them as you get feedback from customers and our professional services team. In addition to work on project management and customer communication processes, you'll also work closely with our professional services team, customer support, and product team to surface trends in customer requests and professional service needs to help us strategically plan for the future. These professional services are critical, and you'll have a large role in ensuring they're completed both timely and transparently to customers. 

Top 3 Daily Responsibilities: 
  1. Manage professional service projects and all related customer communication and expectation setting 
  2. Plan and coordinate implementation activities for new customers 
  3. Daily review/tracking of implementation pipeline 

Required Qualifications: 
  • BA/BS degree in Project Management and/or business development and/or related discipline 
  • 2+ years of project management experience, including creating project management processes from scratch 
  • Proficiencies working in multiple operating systems and web based applications 
  • Ability to generate and analyze reporting matrix and ad hoc data

Additional Responsibilities: 
  • Acts as the single point of contact for any implementation issues and escalate as needed to the appropriate support team 
  • Adopt and promote best practices to improve customer experience 
  • Identify and apply process improvements 
  • Provide backup support to Implementation Specialists as work requirements deem necessary
  • Use an understanding of our product, products that customers may bring their data from, and the industry, to adjust and assure the quality of data 
  • Communicate with customers via email to help them gather the right data, understand special requirements, and help them integrate simple JavaScript code into their websites 
  • Document processes for extracting data from different sources, transforming that data, and loading it into our systems