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Technical Solutions Specialist II
Ref No.: 17-01459
Location: Pittsburgh, Pennsylvania
Position Type:Contract
Technical Solutions Specialist

Overview
Provide superior technical support with internal clients for internal workflow applications. Troubleshoot, escalate and respond to product support requests from eng, operations, and sales teams.

Top 3 daily responsibilities:
  1. Troubleshoot, escalate and respond to product support requests from engineers, operations, and sales teams.
  2. Implement, troubleshoot, and support Internet-based applications and analyze support data to identify trends and communicate actionable insights to product stakeholders and sales.
  3. Communicate effectively with engineering and other technical groups to enhance products and resolve customer issues.
Requirements:
  • Associates degree in Information Technology
  • 2-3 years experience in technical support, QA, or workflow support and strong analytical, troubleshooting and problem-solving skills.
  • Ability to interface with engineering teams.
  • Internet technologies such as JavaScript, Regular expressions and SQL databases.
Nice to have:
  • our client Docs experience
  • G Suite
  • Map reducing
  • Big Query
  • Buganizer