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MSP Support Specialist
Ref No.: 17-01201
Location: Sunnyvale, California
Position Type:Contract
Project Overview: 
  • This position serves as the program lead for for our Partner program management. (PPM) 
  • We are actively onboarding, enabling and developing go to market strategies with an initial group of PPM partners including our recently announced alliance with Rackspace. 
  • We are also developing and preparing to launch a formal PPM program with specific benefits and requirements exclusive to these PPM partners. 
  • Additionally, we are developing innovative initiatives with these partners such as the new Customer Reliability Engineering effort recently announced by Rackspace. 

Overall Responsibilities: 
Manage a number of programs and projects planned or already in process including: 
  • 1) Acceleration budget for PPMs with over 12 different initiatives for over a dozen partners 
  • 2) Develop and manage process for cross-functional initiatives between PPM and internal teams at Google including ProServ, CRE, and Support 
  • 3) Develop and maintain metrics and dashboards for our PPM partners in Salesforce.com 
  • 4) Internal communication process to efficiently and programmatically share PPM progress with our direct sales teams. 

Top 3 Daily Responsibilities: 
  1. Manage all projects and programs related to PPMs ensuring deadlines are met, payments are made, PPMs are compliant and we are accurately tracking all targets and goals. 
  2. Develop, maintain and create new PPM tracking methods in Salesforce.com and other tools. 
  3. Coordinate and manage all efforts related to the launch and management of the PPM program such as tracking onboarding progress, agreement status, compliance and metrics post launch for the program as a whole and individual partners. 

Additional Responsibilities: 
  • Track all cross functional teams, both their progress and deliverables for the overall PPM efforts. 

Required Skills: 
  • Bachelor’s Degree in any field with 5+ years of experience working with Partner Programs such as PPM 
  • Strong project management skills 
  • Experience maintaining metrics and dashboards preferably in Salesforce.com 

Nice to Have Skills: 
  • An understanding of managed services for Cloud - General knowledge of major Cloud platforms including GCP, AWS and/or Azure.