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CRM Support Analyst
Ref No.: 17-01195
Location: Mountain View, California
Position Type:Contract
Group Overview:
our client Fiber is part of the Access division of Alphabet Inc. It provides fiber-to-the-premises service in the United States, providing broadband Internet and TV to a small and slowly increasing number of locations. In mid-2016, our client Fiber had 68,715 television subscribers and was estimated to have about 453,000 broadband customers

Position Overview:
Our team is focused on internal operations and strategy supporting all of the our client Fiber sales teams. This Analyst will assist in our goal by helping us manage various requests, bugs and optimization requests from our sales teams through Cases.

Top 3 Daily Responsibilities:
  1. Manage Case queue for Admin requests
  2. Create reports and dashboards for new team members and project launches
  3. Determine feasibility of future project process integration into SFD
Required Qualifications:
  • SFDC Administrator certification
  • 1-2 years experience as SalesForce admin
  • 2 years of experience in SQL and other data analysis tools
  • Strong cross-functional communication
  • Excellent with spreadsheet software
Nice to Have Skills
  • Able to deliver high-quality results in an ambiguous and rapidly changing business environment
  • Strong project management skills with the ability to handle multiple projects simultaneously
  • Ability to handle tight deadlines in a high paced and dynamic environment.