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L10n Vendor Manager
Ref No.: 17-01194
Location: Mountain View, California
Position Type:Contract
Overview
The our client Localization team is the central organization responsible for Translating, Validating and Regionalizing all content to support our client's products in 117 languages, covering 189 countries. Content ranges from marketing materials, help, UI, to legal and ads. The Localization team supports our client's extreme pace of innovation and feature launches, working across multiple internal departments around the world. This means that the Localization team members need to be proactive, motivated, organized, responsible, and able to work independently in a fast-paced, multi-cultural and team-oriented environment.

As Localization Manager, you will manage the overall relationships with our Localization service providers, including translation, review and other language-related services, as well as technology and workflow aspects. You will manage the day-to-day relationships with the service providers, contribute to the Vendors strategy and build all necessary internal and external relationships to make sure that our client has the best Vendors' portfolio delivering translations that create a truly genuine local experience for our users.

Successful our client Localization Vendor managers have the ability to build strong relationships with internal teams to understand the needs of the business. Also, they are capable of building long-lasting relationships with Vendors, assessing their strengths and weaknesses, measuring their performance, and supporting them so they can deliver the best quality our client users are expecting.

Main Responsibilities:
  • Supervise Localization Vendors to make sure they are compliant with SLAs and KPIs. This means, leading weekly meetings with Vendors and our client's Localization team members to address issues, project action items, quality concerns, operational tasks etc.
  • Set up Project Plans and serve as Project manager for all necessary initiatives where Localization Vendors are required to participate and deliver results.
  • Document the operational steps required to roll out initiatives/programs that involve our client Localization teams and Vendors.
  • Create, publish and manage Vendor communications and Internal communications to make sure all team members are aware of status of projects, initiatives, contract changes etc.
  • Track, manage, and resolve vendor escalations & action items.
Responsibilities:
  • Collect all necessary information from our client Localization team for an RFI/RFP from existing or potential vendors
  • Incubate new Vendors for the Localization team, create, implement, measure and report on Vendor pilots
  • Capture feedback/best practices from Vendors to share with the our client team.
  • Collaborate in Vendors training
  • Create strong relationships with Internal Localization teams to capture feedback around Vendor performance and overall initiatives.
  • Develop a strong relationship with the our client gTech Contracts team to provide all necessary information to create/update/renew/negotiate contracts with existing or potential Vendors.
Minimum Qualifications:
  • BA/BS degree
  • 5 years of work experience in an entrepreneurial environment, or working for a Fortune 100 company with international commercial operations serving consumers
  • 5 years experience working with vendors and managing relationships with clients/suppliers.
  • 5 years of proven experience managing WW Programs with cross-functional scope and clearly defined KPIs
  • Experience setting up Program/Project metrics and reporting to senior management
  • Experience creating/updating contracts and SOW with vendors
  • Strong written and verbal communications
  • Localization industry expertise
Preferred Qualifications:
  • Localization experience with a tech company