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Service Desk
Ref No.: 22-00705
Location: Wisconsin
Description:

ROLE AND RESPONSIBILITIES

AUTOSYS (BATCH JOB) MONITORING. CHECK JOB PROCESS, REACT TO FAILURES, MANAGE AUTOSYS AND JIL FILE REQUESTS.
NETWORK AND INFRASTRUCTURE MONITORING (NOC). DOCUMENTATION, TROUBLESHOOTING AND ESCALATION OF ALERTS AND NOTIFICATIONS TO INFRASTRUCTURE EVENTS (EVENT MANAGEMENT).
AFTER HOURS SERVICE DESK FUNCTION - BASIC TROUBLESHOOTING OF COMPUTER, PRINTER, NETWORK, MOBILE DEVICE, APPLICATION ISSUES IN HOPES OF FIRST CALL RESOLUTION, OR ESCALATING THOSE ISSUE THAT WILL NEED ATTENTION FROM A HIGHER LEVEL SUPPORT TEAM.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
IT ASSOCIATE OR BACHELOR DEGREE, OR IN PROGRESS OF, PREFERRED.

PREFERRED SKILLS

Autosys monitoring experience preferred.
Preferred experience with infrastructure monitoring tools such as BigPanda, LogicMonitor, SevOne, Client Open View.
Experience with IT incident and Knowledge base (ITSM) software solutions such as Remedy, ZenDesk, or Solar Winds.
Experience with software based phone and queueing technology such as iConnect or Pure Connect.
Call center IT Service Desk experience for medium to large company.

ADDITIONAL NOTES
Include rotating weekends and holidays.
Third Shift Position.