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What you will do:
The ClientFacility Operation Manager is a government and commercial building project representative accountable for the overall performance of the facility operations, on-site staff, and Contract Deliverables. This individual ensures Customer Satisfaction and assists with Financial Performance across the campus facility services through the selection of qualified team members and their development along with people-oriented management of resources. In addition, the position manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance and governance.
How you will do it:
Understanding the contract terms and conditions and customer expectations at a detailed level and taking ownership for outcomes
Project Management Skills; will be responsible for managing out of scope construction activities to include reviewing drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations, and inspections.
Reviewing and proactively establishing required facility operating procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner
Provide technical and management direction to maintenance management service contractor
Manages, directs, and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented
Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans direct and monitors performance objectives
Working closely with the Customer to ensure alignment with contract requirements and facility operational policies
Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs, and Customer Satisfaction. Taking corrective actions to bring about the required change
Selecting and training all project employees and administering JCI policies, procedures, and standards to ensure that Clientemployees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer
Providing timely and effective communications with all employee levels within the project, the Customer's organization, and the Client. Building a strong win-win relationship
Serving as a role model, mentor, and valued resource for the Customer and JCI
Sharing process improvements and lessons learned with peers
What we look for:
Bachelor degree or 5 years or more of equivalent experience in a facility operation environment.
Prefer BOMA and/or IFMA designation (RPA/CFM, FMP)
Experience with directing, planning, developing, and implementing strategic and operational plans
Experience in management of multi-disciplinary teams and working groups.
Lead Customer meetings
Oversee performance reviews for all on-site FM Team members and primary sub-contractors.
Manage Contract Compliance requirements
Perform periodic planned and random site 'evaluation inspections' to continuously monitor front line performance
Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required
Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement
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