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PC Technician 2
Ref No.: 17-01054
Location: Burlington, Massachusetts
Start Date / End Date: 10/16/2017 to 02/22/2019
Role Summary:
This Tier 2 Onsite Systems Administrator position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.
  • Strong problem solving/analytical/critical thinking skills
  • Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to multi-task and work in fast paced environment
  • Ability to work independently, with team, and with User base in a professional
  • Ability to develop good rapport and build strong relationships with User base and teammates
  • Ability to present/train User base
  • Experience in troubleshooting and critical incident management
  • Experience in project and task management
  • Experience supporting Windows 7 & 10 O/S and Microsoft applications
  • Excellent oral and written, interpersonal, and communication skills
  • BS or equivalent experience (5 years of related experience in corporate computing environment)
Technical Proficiency: Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
  • Windows 7 and Windows 10
  • Microsoft Office 2007 to 365
  • Anti-virus/Anti-malware
  • Ticketing Systems
  • Hardware (Desktops and Laptops)
  • Mobile Devices and Applications (smartphone and tablets)
  • VPN
  • Remote Desktop
  • Backup Solution
  • VOIP
  • TCP/IP