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Application Support Specialist III
Ref No.: 16-00321
Location: Westborough, Massachusetts
Providing capacity planning, monitoring, and maintenance of designated system(s) Identifying trends or problems
Understanding, in depth, the business processes supported by the system
To maintain production environments relating to online services. This will include development, stage and production systems. • To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance
To ensure continuity of the business processes supported by one or many applications / services
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached
To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components. This includes applications, web server components and databases.
To ensure application and service processes and outputs are error free and complete.
Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
Ensuring appropriate contingency procedures are in place for applications and that they are regularly tested.
Managing change control implications for designated systems
Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
To ensure that applications and related services are documented and kept current. Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
To keep abreast of technical developments of operational importance to the company and to participate in developing or setting standards as directed.
To establish and maintain effective working relationships with all stakeholders.
To undertake advanced administration tasks as required e.g. to support problem resolution.
To support the development teams and the 24/7 group in deploying applications and solving problems.
To participate in the on-call support to the 24/7 team. Experience: 6 to 9 years.

Team player, comfortable working with disperse groups across the globe
7 years Minimum IT experience or equivalent with a background in programming, systems design or configuration and development in enterprise application support Experience in Unit, integration, User, load testing and performance tuning Solid foundation of knowledge in the following areas

Software application architecture

Software installation, Generally Vendor OTS products with configurations for Genzyme, Pasteur and Sanofi use

Software development lifecycle (SDLC) and change management controls including knowledge and use for system documentation such as use cases, business process models, and entity relationship diagrams
Integration technologies such Tibco or Webmethods exposure
Preferred Qualifications:


Experience with applications such as, Sparta's Trackwise, Laboratory Information Management Systems (LIMS) and Electronic Laboratory Notebooks (ELN) such as Labware, iLims or Starlims
Oracle DB training and/or certification
Knowledge of SQL programming, query tuning, development of database alert scripts, monitoring and UNIX shell programming.
Enterprise application software used within life science companies
Microsoft windows patching
GxP Operations environments and controls
Integration broker technology such as Tibco
Project management skills
ITIL familiarity and/or certification
Experience using development and support tools
Experience developing and integrating application based KPIs measures and scorecards
French language skills a plus