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Salesforce Business Analyst
Ref No.: 17-00033
Location: Atlanta, Georgia
Title: Salesforce Business Analyst
Location: Atlanta, GA
Type: Direct Hire

Salesforce Business Analyst
Position Summary:

The Salesforce/CRM Business Analyst will develop and maintain the global SFDC and front office business processes to ensure continued delivery of innovative, high quality solutions to meet business needs for global client development.

•Bachelor's degree in computer science, MIS or Business related degree
•3+ years of sales operations, finance or analytics experience - preferably in a sales environment that includes experience in developing and modifying moderately complex business process
•2+ years of experience with, or similar CRM Experience required
•Proven track record of gathering, writing and managing complex requirements for CRM projects
• Knowledge of agile & waterfall methodologies for SDLC - scrums, sprints, epics, user stories
Knowledge of BA fundamentals, tools, and best practices required
•Strong personal interaction, confidence, written and verbal communication skills; ability to lead the training sessions

  • Implements Salesforce projects, supporting complex implementations for sales cloud, Miller Heiman Sales Methodology support including Sales Access Manager (Strategic Selling/Conceptual Selling and Large Account Management Process), Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform
  • Gathers, writes and manages complex requirements for CRM projects.
  • Delivers train-the-trainer and end-user training for Salesforce
  • Analyzes end-user support, system configuration, complex formulas and system maintenance; assists users with proactive best practices to enhance and increase their knowledge of SaaS (Software as a Service)
  • Performs detailed analysis of technical and business requirements; creates solutions to meet business and technical challenges
  • Researches changes in upcoming versions of and other integrated applications; provides recommendations when necessary to enhance efficiency and productivity
  • Facilitates effective knowledge transfer and proactive collaboration to drive success and efficiency in global sales
  • Manages and participates in special projects as assigned