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IVR PM - Round Rock, TX
Ref No.: 17-02330
Location: Round Rock, Texas
Job Title                     : IVR PM
Location                     : Round Rock, TX
Position Type             : 
Contract
Rate                            : Doe/hr. On W2
US Citizen, Green Card, H4 EAD and GC EAD only
Job Description:
  • This can be done remotely. But onsite is preferred.
  • Need a senior level PM for high visibility project to implement IVR Automation globally.
  • Will work closely with the Program Manager for Telecom Enablement.
  • This may go into next year's roadmap.
  • Will work closely with the business supporting Services Deployment and Support, Global Business Operations (Sales and Care), and Dell Financial Services
  • Will work with Nuance PM's and engineers to implement updates for Natural Language
  • Will work with Dell developers for business requested IVR changes
Skills:
  • Ideal candidate has Avaya Experience Portal Intelligent Voice Response (AEP IVR) is a must
  • Large call center / Contact center experience is a must
  • Strong Agile experience is a must
  • Telecom carrier experience is nice to have