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Business Process Analyst
Ref No.: 17-02270
Location: Rancho Cordova, California
Job Title: Business Process Analyst
Job Location: Rancho Cordova, CA
Position Type: Contract
Pay Rate: DOE

US Citizen, Green Card, GC EAD and H4 EAD only.
No sponsorship available for this job, NO C2C

Job Description:
  • Review, analyze, and evaluate business systems and user needs
  • Collect and document user and business requirements using a variety of methods including user interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, task and workflow analysis
  • Assist the business in determining which processes can and should be automated; lead the prioritization of system enhancement requests with business and IT management
  • Collaborate with developers and subject matter experts to establish the technical vision and to analyze the various tradeoffs in designing a proper solution
  • Document functional designs and provide input to software development team on new functionality; provide human factor and usable recommendations for software/web applications
  • Create test scenarios and execute tests on software (as needed) to confirm fixes and/or new application functionality; coordinate with business users on user acceptance testing for new software releases
  • Work directly with business users to troubleshoot and resolve issues with the business software (as needed)
  • Escalate to and work with internal software engineering team to resolve complex support issues
  • Contribute to knowledgebase articles to address frequently asked questions and best practices for loan origination our other reverse mortgage business applications
  • Perform all other duties as assigned

Minimum Qualifications
  • Bachelor's Degree in an analytical filed such as Engineering, Math, Physics, Accounting, Finance, Computer Science, or Information Technology
  • At least three years' experience working with forward or reverse mortgage industry, ideally around the processing, underwriting, funding and closing of residential home loans
  • At least five years' experience as a business systems analyst or relevant work experience
  • At least five years' experience translating user requests into business requirements and to play a significant role in the functional design of new system functionality
  • At least five years' experience working with relational databases (Oracle, SQL Server, etc.) client-server and web-based application concepts
  • At least five years' experience using tools such as Microsoft Word, Visio and Excel in documenting requirements and functional specifications
  • At least five years' experience applying software development methodologies