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Software Engineer - Charlotte, NC
Ref No.: 17-02181
Location: Charlotte, North Carolina
 Job Title:  Software Engineer
Job Location:  Charlotte, NC
Position Type: Contract
Rate: DOE
 
US Citizen, Green Card and GC EAD only.

Job Description
 
Requirements:
This position requires a broad range of skills related to implementation of complex contact center solutions.  The ideal candidate has extensive experience in the implementation of the Genesys suite of contact center products as well as integration with common PBX's (Avaya, CUCM, etc...).  The candidate must have a solid understanding of the relationship of Genesys as a middleware component to a complex fully integrated solution and the ability to define touch points / requirements of third party integrated technology components.  In addition to technical requirements, this position requires familiarity with implementation principles, theories and concepts; specifically the Software Development Lifecycle; and the ability to work both independently or collaboratively to achieve success. A qualified candidate must have proven experience in development of complex routing strategies, and implementation of highly available Genesys solutions.
 
Required:
•             BS degree in Computer Science or related field.
•             Demonstrated (reference able) professional consulting, implementation and solutions implementation experience with a specific focus on Genesys based solutions. 
A minimum of 10 years contact center consulting experience. 
•             Demonstrated ability to lead and drive an implementation from discovery through production rollout. 
•             One or more Genesys v7 or Genesys v8 certifications such as GCP-CIV, GCP-DIV, GCP-CSIP or GCP-GVP.
Strong presentation and communications skills appropriate for multiple levels of an organization. 
•             Strong troubleshooting skills. 
•             Ability to take initiative.
 
 
Desirable:
•             Experience within the Healthcare and Financial verticals.
•             Experience with one or more of the following technologies (Verint, NICE, Aspect WFM, Empirix, Nuance).