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Business Systems Analysis Sr. Advisor (4860432)
Ref No.: 17-02132
Location: Austin, Texas
Job Title: Business Systems Analysis Sr. Advisor (4860432)
Location: Austin, TX
Duration: Long Term Contract
Skills Required
  • Detailed Job Description (Please provide as much detail as possible.
  • It will assist the supplier is find the best candidates)       
  • Ideal candidate has Avaya Callback Assist implementations
  • Large call center / Contact center experience is a must
  • Telecom carrier experience is nice to have
  • Avaya Breeze implementations are a plus 
    Day to Day Activities
  • Need a senior level PM for high visibility project to implement Avaya Callback assist globally
  • Will work closely with the Program Manager for Telecom Enablement
  • This may go into next year's roadmap
  • Will work closely with the business supporting Services Deployment and Support, Global Business Operations (Sales and Care), and Dell Financial Services
  • Will work with Avaya account managers and engineers to implement CBA
  • Will work with Dell engineers to implement CBA
  • List of Must Haves for Contractor to be successful in this role (EX: Education Requirements, Software Skill Sets, Licenses or Certifications, etc.)  Waterfall methodology primarily, Agile is a plus
  • Experienced PM skills especially schedule management and risk management
  • What is the work environment like?        Fast paced
  • Scrutiny on deliverables
  • Meeting committed timelines
  • Escalations to executive levels can happen fast
  • How does this resource fit into your team? What are the selling points for this position. High visibility project
  • Very involved teammates