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Onsite Delivery Manager Sydney, OH
Ref No.: 17-01155
Location: Cincinnati,, Ohio
 
Position: Onsite Delivery Manager
Location: Sydney, OH
Duration: Full Time
 
Skills Required
·         10+ years of overall IT experience; at least recent 5 years with Manufacturing and Supply Chain companies 
·         At least 2+ years' experience working as an Onsite Program Manager or Onsite Coordinator in North America
·         Must have worked in Oracle ERP; implementation, support and upgrade (exposure to R12)
·         Understanding of business financials, various engagement models etc.
·         He /She should have worked in a global delivery model
·         Strong communication skills are a MUST : verbal, written and presentation
·         Prior experience of multi-geo rollouts and Oracle upgrades is preferred
·         He /She should be open to travel up to 50% of time
·         Manage customer relationships, project delivery, escalations, operational oversight
·         Account mining in existing accounts and introductions to new customers
·         Take SLKs solution offerings to customer and drive value-based growth
·         Assess customer requirements and work with the internal stakeholders to provide solutions
·         Key measurement criteria of this role: CSAT and Growth