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Service Desk Analyst - Columbus, OH
Ref No.: 17-00941
Location: Columbus, Ohio
Job Title : Service Desk Analyst
Location : Columbus, OH
Rate : DOE (on 1099 or w2)
Position Type : contract (6 Months)
Interview : Phone

(US Citizens/ GC/GC-EAD preferred)

Job Description
  • Experience with Tier 1 and/or Tier 2 incident resolution in a Service Desk environment (1 yr)
  • Familiarity with IT Service Management (ticketing) systems – preferably ServiceNow
  • Ability to interact with customers via telephone and/or email and provide exceptional customer service
  • Strong communication skills
  • Able to translate technical issues into non-technical language and communicate to the customer
  • Experience with Exchange account setup and troubleshooting
  • Experience with Active Directory
  • Experience with Identity Management (desirable)