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ITSM Analytics and Reporting Analyst - Fort Worth, TX
Ref No.: 17-00868
Location: Fort Worth, Texas
Job Title : ITSM Analytics and Reporting Analyst
Location : Fort Worth, TX
Position Type :
Contract
Rate : Doe/hr. on W2

US Citizen, Green Card and GC EAD preferred.

Job Description:
  • Minimum of 2 years' work experience as an IT Business Analyst.
  • Minimum of 2 years' work experience in writing queries against Microsoft SQL Server.
  • Minimum of 2 years' work experience in report writing using a design tool such as Microsoft Visual Studio or Crystal Reports.
  • Minimum of 2 years' work experience in an IT Operations Organization in an Analytics role.
  • Knowledge and experience in Agile Development methodologies.
  • Experience using Agile related tools such as Rally is preferred.
  • Must possess strong organization, planning, and interpersonal skills.
  • Ability to work self-directed.
  • Able to handle multiple projects simultaneously, effectively prioritize and manage customer expectations.
  • Strong analytical and problem solving skills are needed, along with accuracy and attention to detail.
  • Proficiency in MS Suite (Project, Excel, PowerPoint, Word, Visio, Access)
  • Airline experience is preferred.
  • ITIL experience is preferred.
  • IT Service Management experience is preferred.