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Incident Manager (Operations and Production Support) -Philadelphia, PA
Ref No.: 17-00862
Location: Philadelphia, Pennsylvania
Job Title: Incident Manager (Operations and Production Support)
Job Location: Philadelphia, PA
Position Type: Contract
Pay Rate: DOE $/hr. on w2

US Citizen, Green Card and GC EAD only.

Job Description
  • 7+ years of tech industry and/or work experience in Customer Service, Incident andProblem Management functions and strong understanding of ITIL and IncidentManagement practices
  • Prior Team Lead experience (Must be able to drive and lead bridge calls with engineering and others - need to be able to command the room).
  • Experience with monitoring technologies.
  • Experience working in a large (1000+ server) and complex operations environments.
  • Must have good understanding of Unix/Linux (will not be writing scripts), this is a Linux env (not Windows).