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Desktop Support - NYC
Ref No.: 17-00845
Location: NYC, New York
Job Title : Desktop Support
Location : NYC
Rate : DOE
Position Type : Contract
Interview : Phone

(US Citizens/ GC/GC-EAD preferred)

Job Description
  • Information Technology seeks a highly motivated individual to join its Help Desk group as a System Analyst working in a Telephone Support environment. Desktop support experience required, advanced Outlook troubleshooting skills, understanding of mail flow and protocols, Exchange Architecture and server roles. Knowledge of supporting mobile device to work with corporate emails. Help Desk experience preferred.
  • A Bachelor's degree related to Computer Science or Information Systems with a minimum of one-year work experience in related fields, or Associates degree with two years of work experience or a High School Diploma/G.E.D. with a minimum of four years of work experience is required.
  • Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, Windows 8, Windows 10 and Office Suite 2010 or higher required. Must possess excellent troubleshooting and analytical skills. In addition, a general understanding of wireless technology and mobile computing devices is also required. Strong, oral and written communication skills required for customer interaction, problem description and problem solving. The position requires excellent customer service skills, due to significant contact with our customers. The candidate must have the ability to handle multiple assignments with changing priorities while still meeting deadlines. Ability to learn new technologies as required for the job using documentation and other available resources.