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Video Engineer - Broomfield, CO
Ref No.: 17-00628
Location: Broomfield, Pennsylvania
Job Title:  Video Engineer
Job Location:  Broomfield, CO
Position Type:  Contract
Pay Rate:  DOE $/hr. on w2
Interview Process:  Phone + F2F
 
US Citizen, Green Card and GC EAD only.
(Please include the expected Salary Range)


Job Description
 
Essential Job Functions: 
  • The Content Operations Engineer will lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery. 
  • The Content Operations Engineer is responsible for the surveillance of multiple video systems across multiple geographical areas. 
  • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, SDV and Broadcast services. 
  • The Content Operations Engineer, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions. 
  • Mentors and coaches Associate Engineering team members to grow their knowledge base in handling tier2 and tier3 issues. 
  • The Content Operations Engineer is a technical point of escalation for video events requiring 24x7, availability. 
  • The Content Operations Engineer is a subject matter expert in video system specific area and surveillance, recognized internally as point of authority on implementing tier 1 video break fix actions. 
  • Complies with Content Operations Support Center objectives, policies/procedures, work schedules, and reporting metrics. 
 
Job Requirements: 
  • Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures. 
  • Content Operations Engineer will remotely troubleshoot and resolve video network issue. 
  • Must demonstrate leadership skills, personal initiative, and ability to remain calm and focused in stressful situations. This includes the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration. 
  • It requires cross-organizational skills that maintain healthy working relationships. 
  • Solid understanding of video network architecture, data networking, system operations, and HFC cable systems. 
  • Operational experience with building, grooming, and troubleshooting various linear/vod/nextGen encoding and transcoding platforms such as Envivio, Harmonic, Digital Rapids and Ericsson. 
  • Advanced understanding and experience with Cisco DCMs, Client CAP/Cherry Pickers, BMRs and NetCrypts. 
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Apple HLS & Microsoft Smooth Streaming technologies. 
  • Background in performing and implementing video systems break-fix a must. Familiarity with video monitoring tools, VOD, SDV, and video delivery architecture. 
  • Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (like Remedy) and video analysis/tools such as Tektronix Sentry, IQ plus, IQ Dialog. 
  • Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus. 
 
Required Skills:
  • 5+  years, experience in maintaining and troubleshooting video delivery or video applications. Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities. 
  • 1-3 years, experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within a MSO or vendor network environment.