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AMX Support - Indianapolis IN
Ref No.: 17-00557
Location: Indianapolis, Illinois
Job Title : AMX Support
Location : Indianapolis IN
Rate : DOE

Position Type : Contract ( 6 months plus )

US Citizen, Green Card and GC EAD preferred.

Job Description

RMS Server Support, Lilly's Global RMS infrastructure
  • Maintain Operational Runtime of the Lilly's RMS servers, including off hours unplanned outages
  • Patch and Version upgrades with related Testing of the RMS.
  • Updating of RMS quality, security and operational documentation as needed
  • Work closely with the developers to manage the SDK version being used

RMS Operational Support
  • Uploading and maintaining AMX device firmware on Transport Servers
  • Creating and Maintaining Locations, the related alerts and monitoring to appropriate support teams
  • Work to integrating alerts into Lilly's Service Now incident management system
  • Submitting and tracking RMS and device support tickets with AMX
  • Notifications to appropriate support teams of assets with extended outages
  • Notifications of RMS planned outages to appropriate support teams
  • Adding and maintaining Asset Management Database with deployment information

Migration to O365
  • Lead the Setup and testing of the non-prod environments
  • Work with the migration team to execute the migration in moving location mappings
  • Work with local support teams to ensure that the room booking and calendar displays operate as expected.
Contributing to the Global Conference Support community with knowledge sharing, especially around AMX