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Senior Solutions Engineer - Washington, D.C
Ref No.: 17-00402
Location: Washington,, District of Columbia
Job Title : Senior Solutions Engineer
Location : Washington, D.C
Rate : DOE (W-2/1099/C2C)

Position Type : 6 Months
Interview mode : Phone

US Citizen, Green Card and GC EAD preferred.

Job Description

Task for this project will include:
  • Assist with CA Service Desk, CA knowledge Management, CA CMDB, Asset Management, ITIL Virtualization integration for data center servers.
  • Understanding and configuration of Asset Management tools, CMDB, & Asset Management process for data center equipment
  • Participate in the development, testing, and implementation of disaster recovery procedures for critical data center systems Evaluate, analyze and audit production systems processes and server equipment
  • Configuration for CA Report - Jaspersoft Enable IT Customer Support Self Service for CA Service Desk Work with business users to identify and refine business requirements and workflows for add/changes/moves of data center equipment Develop systems integrations and process automation – fully utilizing the platform's workflow capabilities

Supplemental Duties
  • Experience in implementing ITIL processes related to Data Center environment.
  • Should have extensive hands on experience with CA's CMDB tool
  • Should have extensive hands on experience with CA's Service desk tool.
  • Experience in implementing Asset Management lifecycle.
  • Have skills and expertise with scripting; specifically Perl script Through understanding of the SNMP; OID definitions and Traps Understanding of IT Business Service Management Have experience working as technical analyst with CA Spectrum