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Helpdesk Analyst - Sunnyvale, CA
Ref No.: 17-00316
Location: Sunnyvale, CA, New Jersey
Job Title: Helpdesk Analyst
Location: Sunnyvale, CA
Position Type: 6-12+ Months
Rate: DOE (C2C/W2/1099)

Job description:
  • Provide quality support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network
  • Recognize common patterns in cases to uncover related and new problems
  • Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware
  • Support audio/visual equipment as needed for conference or meeting setups
  • Assist with refresh of hardware and software when employees have office moves
  • Learn new and/or infrequently used technologies and train team members on the functions and support of these technologies
  • Previous related experience assisting end users in a help desk or desktop support environment
  • Experience installing and troubleshooting patches, hardware, software, network, and printing issues on multiple types of devices
  • Experience with Mac OS, Windows, MS Office suite, remote tools
  • Excellent interpersonal and relationship-building skills
  • Excellent organizational skills with emphasis on detail and follow up