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Video Engineer - Broomfield, CO
Ref No.: 17-00027
Location: Broomfield, Colorado
Job Title : Video Engineer
Job Location : Broomfield, CO
Position Type : Contract
Pay Rate: DOE/hr. on w2

US Citizen, Green Card and GC EAD

Essential Job Functions:
  • The Content Operations Engineer will lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery.
  • The Content Operations Engineer is responsible for the surveillance of multiple video systems across multiple geographical areas.
  • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, SDV and Broadcast services.
  • The Content Operations Engineer, will identify and escalate to higher tier support teams complex and unique technical issues requiring in-depth evaluation to generate solutions.
  • Mentors and coaches Associate Engineering team members to grow their knowledge base in handling tier2 and tier3 issues.
  • The Content Operations Engineer is a technical point of escalation for video events requiring 24x7, availability.
  • The Content Operations Engineer is a subject matter expert in video system specific area and surveillance, recognized internally as point of authority on implementing tier 1 video break fix actions.
  • Complies with Content Operations Support Center objectives, policies/procedures, work schedules, and reporting metrics.

Job Requirements:
  • Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
  • Content Operations Engineer will remotely troubleshoot and resolve video network issue.
  • Must demonstrate leadership skills, personal initiative, and ability to remain calm and focused in stressful situations. This includes the ability to maintain order and a methodical troubleshooting approach that is focused on service restoration.
  • It requires cross-organizational skills that maintain healthy working relationships.
  • Solid understanding of video network architecture, data networking, system operations, and HFC cable systems.
  • Operational experience with building, grooming, and troubleshooting various linear/vod/nextGen encoding and transcoding platforms such as Envivio, Harmonic, Digital Rapids and Ericsson.
  • Advanced understanding and experience with Cisco DCMs, Client CAP/Cherry Pickers, BMRs and NetCrypts.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving Apple HLS & Microsoft Smooth Streaming technologies.
  • Background in performing and implementing video systems break-fix a must. Familiarity with video monitoring tools, VOD, SDV, and video delivery architecture.
  • Experience with network monitoring systems (Netcool, Big Brother), ticketing management systems (like Remedy) and video analysis/tools such as Tektronix Sentry, IQ plus, IQ Dialog.
  • Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus.

Required Skills:
  • 5+ years, experience in maintaining and troubleshooting video delivery or video applications. Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities.
  • 1-3 years, experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within a MSO or vendor network environment.

Education and Experience:
  • Bachelor's degree (B.A. or B.S.) from four-year College or University; or equivalent training, education and experience.