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ITSM Tools Administrator - New York-NY, Edison-NJ
Ref No.: 16-04943
Location: New York, New York
Job Title : ITSM Tools Administrator
Location : New York-NY, Edison-NJ
Position Type : Full Time
Salary + benefits (HealthCare and PTO Etc.)

US Citizen, Green Card and GC EAD only.

No sponsorship available for this job, direct hire and NO 1099 or C2C

(Please include the expected Salary Range)
Job Description:
Technical/Functional Skills  
  • Strong customer service and excellent verbal/written communication
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Knowledge on development studio / similar ITSM development tools
  • Knowledge on creation of ITSM workflows / templates
  • Implementation knowledge in ITSM modules
  • Understand full application lifecycle
  • ITIL/BMC Remedy certified
  • Knowledge in Web Services / RESTful API integration technologies
  • Past work experience with industry leading providers of ITSM tools
  • Good to have Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
Roles & Responsibilities
  • Responsible for developing/administering technical solutions on the ITSM tool platform to satisfy the business needs of the IT department and beyond.
  • Good practice web programming techniques to configure robust solutions utilizing the ITSM platform while making informed recommendations to process users.
  • Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
  • Consults with Process Leaders to develop appropriate technical solutions in Service Now
  • Follows up on outstanding development needs and provides timely status reports to the project manager
  • Advises on options, risk and impacts on business/ITIL processes
  • Communicates technical problems and solutions to both technical and non-technical audiences