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Business Analyst ITSM / ITOM-Long Island City, NY
Ref No.: 18-04235
Location: Long Island City, New York

Business Analyst ITSM / ITOM
Location: Long Island City, NY
Duration: Long term
Salary plus benefits

US citizen, Green Card and EAD preferred. No third party agencies-C2C

Essential Responsibilities:
· Actively support The ITSM / ITOM project from start to finish in accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions
· Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and/or workflow analysis
· Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
· Drive and challenge business units on their assumptions of how they will successfully execute their plans
· Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs
· Attend workshops and document outcomes with regard to process design, workflow creation, documentation requirements, comms plans etc.
· Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks
· Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them;
· Proactively communicate and collaborate with external and internal Crewmembers and Business Partners to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security and business continuity; process maps and other documentation as required.
· Other duties as assigned

Minimum Experience and Qualifications:
· Bachelor's Degree in related field OR High School Diploma/General Education Development (GED) Diploma with (1) one year supporting projects with business user and IT components
· One (1) year experience providing BA support to projects with business user and IT components
· Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
· Excellent verbal and written communication skills
· Ability to interact professionally with diverse stakeholders at all levels of the organization
· Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation
· Experience in statistical and other quantitative and qualitative analytical methodologies; must pass a ten (10) year background check and pre-employment drug test
· Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications:
· Working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
· Certified Business Analyst Professional (CBAP)
· Working knowledge of ITIL (ITIL V3 foundation an advantage)
· Knowledge of the ServiceNow platform
· Working knowledge of risk management and quality assurance standards and methodologies
· Experience in the commercial aviation industries with exposure to supporting IT systems and technologies
· Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
· Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment;
· Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer;
· High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives;
· Knowledge of technology fundamentals and concepts including Microsoft technologies Ability to work well with others and complete tasks with minimal supervision;
· Effective time management and prioritization skills

Crewmember Expectations:
· Regular attendance and punctuality
· Potential need to work flexible hours and be available to respond on short-notice
· Well-groomed and able to maintain a professional appearance
· When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
· Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
· Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
· Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))