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SCCM Desktop Engineer
Ref No.: 18-02868
Location: Rosemont, Illinois
 Job Title                    : SCCM Desktop Engineer
Location                    : Rosemont, IL
Position type             : Contract
US Citizen, Green Card and EAD Preffered.No Visa sponsorship available for this Job - no third party C2C agencies.
Job Description:
•             Automation and process improvement of current desktop environment focused on processes for inventory of existing assets, tracking of newly purchased assets, patching, and central management.
•             Serve as the main point of contact for the central management of configurations and patching.
•             Establish corporate desktop standards.
•             Research emerging technology and evaluate for company use as part of project work.
•             Serve as Level III Support for escalation of all end user devices and desktop issues.
•             Manage, maintain, and create standard build / images and the build / image creation process for all devices.
•             Create and maintain process and procedures including but not limited to:
•             Procurement / Ordering Process.
•             Preparation / Configuration Process.
•             Distribution Process.
•             Asset Management Process.
•             Usage Policies.
•             Vendor Management (applicable to both supply and support Vendors).
•             Manage applications essential to business functions (e.g. AirWatch, SCCM, Avalanche, etc.).
•             Participate in the evaluation of new vendors and implementation process upon vendor selection.
•             Document, manage, and maintain interaction processes between vendors,  users,  and support staff.
•             Document, manage, and maintain list of vendor escalation contacts and the escalation process.
•             Develop, document, and manage process to obtain feedback and metrics to evaluate vendor performance.
•             Maintain relationships and facilitate resolution of any vendor performance issues.
•             Escalation point for vendor issues.
•             Any other duties as assigned.
•             6 + years direct experience in an IT related field providing desktop support and systems engineering.
•             Strong knowledge of Windows OS, networking hardware (cabling, switches, Wi-Fi, cellular) and Mac OS, iOS. Bachelor's Degree or equivalent experience.
•             Extensive knowledge of Windows OS, application packaging methodology, strong understanding of Mac OSX, iOS.
•             Strong to SME skills with enterprise desktop systems administration tools such as IBM Bigfix, SCCM, Flexera Admin Studio, Symantec Suite.
•             Experience working with all end users, application owners, and other IT stakeholders to build and support the most efficient and stable EUD experience.
•             Excellent verbal and written communication skills.